Return Policy


Return Policy

To qualify to return an item under this Policy, Products must be in their new and unused original packaging, along with all included accessories, and must not be damaged or used in any way by the customer during the time the item is in the customer’s possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.

Unless otherwise stated in a product listing, all products sold at are not able to be returned for change of mind purposes under this policy. All returns are subject to the Returns Policy Terms & Conditions, and the Website Terms and Conditions.

Our warranty system covers damaged and faulty items. The item must be sent back to Globex Lighting for inspection and if item is not repairable a replacement will be sent out the next day.

Some items are not able to be returned such as bulk orders, international orders, orders that are made to order such as theatre lighting or orders that are specifically required for the proposed job such as custom cut extrusions and modified lights.

If the return item will be of acceptable quality and in its new and unused packaging and taken back to resell, this will incur a 20% restocking fee. Return for credit is only accepted in certain circumstances and must be applied within 1 week of receiving the items. This is not a guarantee and we do not offer returns for change of mind. Please read product info and choose items carefully.


Faulty Products / Warranty Claims

Warranty on products is determined by the manufacturer.

Contact us directly by phone, email or ticket to discuss your claim. After you have received authorisation to return.

You may then post back the product, Client to play for the return freight.
We will return the product to the manufacture and either refund or replace the item as per your instructions.